Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 24-72 hours regardless of the shipping method selected. All transit times are counted in business days (Monday- Friday). Pick-up day is counted as Day 0. Please Note: We do not process orders on weekends and major holidays. Any orders placed at this time will continue processing the following business day. 

Shipping rates and delivery estimates

Shipment to P.O. boxes or APO/FPO addresses

We Ship to all PO Box addresses.

We are currently unable to ship Internationally and to military addresses containing APO, FPO or DPO.

Shipment confirmation and order tracking

After placing your order, your order is shipped within 24-72 hours and your tracking number will be sent to the email address specified on your account. Tracking information may also be accessed by visiting https://mmnurseries.com/pages/track-your-order While we strive to offer the most expedient and reliable service, M M Nurseries does not and cannot guarantee transit and delivery times.

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of M M Nurseries, and any issues arising from packages not received must be resolved by the customer, with the carrier in use. M M Nurseries strives for the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. M M Nurseries is not responsible for any and all costs associated with erroneous and incorrect address submissions entered by the user. 

Order Discrepancies

If your item was damaged, missing, or incorrect you must email us within 48 hours of the delivery of the package. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue. 

Delivery to Shipping Forwarder

M M Nurseries strives to ensure that all orders go out in perfect condition to offer the best customer experience. For customers choosing to ship their order to a mail or freight forwarding service, this guarantee is voided once the package arrives safely and undamaged with the forwarding service’s US address. These services typically repackage our products. Therefore, we cannot be held responsible for damages, missing items, and/or other issues that occur after initial delivery. Once the order has arrived safely to the shipping address provided on your order, M M Nurseries is no longer responsible for the delivery of and/or condition of the order, including but not limited to issues with loss, damages, breakage, customs seizure, missing items, etc. 

Canceling and Changing Order

Orders may be edited up to 30 minutes after being placed. After that time, please contact our Customer Service Team immediately if you wish to make a change to your order. Due to the volume of orders we receive and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.

Sales Tax

We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship-to-address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments. 

For more information, contact us at contact@mmnurseries.com